Welcome to True Soap Company. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General

True Soap Company sells handcrafted soaps, shampoos, and personal care products intended for external use only. All content, products, and services on this website are subject to these Terms & Conditions.

2. Product Information

• All products are handcrafted; slight variations in color, shape, or fragrance may occur and are normal.

• Product descriptions, ingredients, and images are provided for general information only.

• Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

3. Usage Disclaimer

• Perform a patch test before first use.

• Discontinue use if irritation occurs and consult a medical professional.

• True Soap Company is not responsible for individual allergic reactions or misuse of products.

4. Orders & Payments

• Orders are confirmed only after successful payment.

• Payments are processed securely through trusted third-party payment gateways.

• We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspected fraud.

5. Pricing

• All prices are listed in Indian Rupees (INR).

• Prices are subject to change without prior notice.

• Any applicable taxes or shipping charges will be displayed at checkout.

6. Shipping & Delivery

• We aim to dispatch orders within the stated processing time.

• Delivery timelines may vary depending on location and courier services.

• True Soap Company is not responsible for delays caused by logistics partners, natural events, or unforeseen circumstances.

7. Returns, Refunds & Cancellations

• Due to the nature of personal care products, opened or used items are not eligible for return or refund.

• Damaged or incorrect products must be reported within 48 hours of delivery with supporting images.

• Approved refunds will be processed to the original payment method within the standard processing time.

8. Intellectual Property

All content on this website, including logos, text, images, product names, and designs, is the intellectual property of True Soap Company and may not be copied, reproduced, or used without written permission.

9. User Conduct

You agree not to:

• Use the website for unlawful purposes

• Upload or transmit harmful, misleading, or abusive content

• Attempt to disrupt or compromise website security

10. Limitation of Liability

True Soap Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

11. Third-Party Services

Our website may include links or integrations with third-party services (payment gateways, courier partners). We are not responsible for their policies or practices.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your information.

13. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

14. Changes to Terms

True Soap Company reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:
Email:truesoapcompany.in@gmail.com