At True Soap Company, we aim to deliver your handcrafted personal care products safely and on time. Please read our shipping policy below.

Order Processing

• Orders are usually processed within 1–3 business days

• Orders are not processed on Sundays or public holidays

• You will receive a confirmation once your order is dispatched

Shipping Locations

• We currently ship across India

• Delivery availability depends on courier service coverage in your area

Delivery Time

• Estimated delivery time is 3–7 business days after dispatch

• Delivery timelines may vary based on location, courier partner, or unforeseen circumstances

Shipping Charges

• Shipping charges (if applicable) are calculated and displayed at checkout

• Any free-shipping offers will be clearly mentioned on the website

Order Tracking

• Once shipped, tracking details will be shared via email or SMS

• You can track your order using the provided tracking link

Delays & Exceptions

True Soap Company is not responsible for delays caused by:

• Courier service issues

• Natural events or public restrictions

• Incorrect or incomplete delivery information provided by the customer

Damaged Packages

If your order arrives damaged:

• Contact us within 48 hours of delivery

• Share clear photos of the product and outer packaging

• Email us at truesoapcompany.in@gmail.com

Contact Us

For any shipping-related questions, reach out to us at:
📧 truesoapcompany.in@gmail.com